Privacy policy

Definitions and Interpretation

In this privacy policy, the following definitions are used:

  • Data – collectively all information that you submit to Louise Took Photography via the Website. This definition includes, where applicable, the definitions provided in the Data Protection Act 1998 and the UK GDPR.

  • Cookies – a small text file placed on your computer by this Website when you visit certain parts or use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).

  • Louise Took Photography, or “we/us” – Louise Took Photography, owned and operated by Louise Took, trading in Scotland.

  • UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended by subsequent regulations.

  • Website – the website you are currently using, louisetookphotography.com, and any subdomains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires otherwise:

  • the singular includes the plural and vice versa;

  • references to sub-clauses, clauses, or appendices refer to parts of this privacy policy;

  • a reference to a person includes firms, companies, trusts, partnerships, and other legal entities;

  • “including” is understood to mean “including without limitation”; and

  • headings and sub-headings are for convenience only and do not affect interpretation.

Scope of this Privacy Policy

This policy applies only to the actions of Louise Took Photography and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, including (but not limited to) any social media links.

Data Collected

We collect personal information in order to deliver the products and service you want, administer our business, provide customer service and be able to communicate special offers unless you have chosen not to receive such offers.

All online transactions via our website and in-person transactions via card reader, are made by SquareSpace and Square respectively and Louise Took Photography has no access to your financial information.

All Data is collected and processed in accordance with this privacy policy.

Our Use of Data

For the purposes of the Data Protection Act 1998 and UK GDPR, Louise Took Photography is the data controller.

Your Data may be used for:

  • Internal record keeping

  • Responding to enquiries

  • Improving products and services

  • Processing your purchase and arranging delivery

  • Confirming your order

  • Delivering your purchase to you

  • Preventing fraud

  • Sending relevant updates or offers (only if you’ve opted in)

Your Data will be stored securely and retained for no longer than necessary (typically up to 2 years unless ongoing contact continues).

We will not share your Data with third parties unless required by law or necessary for business operation (e.g. secure hosting, file delivery, email delivery services).

Third-Party Websites and Services

Louise Took Photography may use third-party providers to support the operation of this Website (for example, analytics, hosting, or email marketing tools). These providers only have access to the Data they need and are bound by confidentiality obligations.

Links to Other Websites

This Website may include links to other websites. We have no control over those sites and are not responsible for their content or privacy practices. Please review their policies before providing any Data.

Changes of Business Ownership and Control

If Louise Took Photography undergoes a business change (sale, restructure, etc.), relevant Data may be transferred to the new owner, who will be bound by this privacy policy.

Controlling Use of Your Data

When providing Data, you may be given options to limit its use, including for direct marketing or third-party sharing.

You can also contact us at hello@louisetook.com to update your preferences at any time.

Functionality of the Website

To use all features and functions available, you may need to submit certain Data. You can adjust your browser settings to disable Cookies, though some Website features may not work properly.

Accessing your data

You have the right to request a copy of any personal Data held by Louise Took Photography. This will be provided free of charge within a reasonable timeframe, as required by law.

Security

We take Data security seriously and have appropriate physical, electronic, and managerial safeguards in place.
However, please note that transmission of information over the internet is never completely secure and is done at your own risk.

Cookies

This Website may place and access cookies on your computer. Louise Took Photography uses cookies to:

  • Enhance your browsing experience

  • Analyse site performance and traffic

  • Remember your preferences

You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect functionality.

General

You may not transfer your rights under this policy to another person. Louise Took Photography may transfer its rights where your rights are not affected.

If any part of this policy is found to be invalid or unenforceable, the remaining sections remain in effect.

This policy is governed by the laws of Scotland. Any disputes shall fall under the exclusive jurisdiction of the Scottish courts. You agree, as we do, to submit to the jurisdiction of the courts of Scotland.

Changes to This Privacy Policy

We reserve the right to make changes to our website and policies at any time. If any of these conditions are deemed for any reason unenforceable, that condition will be deemed severable and will not affect the validity of any remaining conditions.

Contact

You may contact Louise Took Photography by emailing hello@louisetook.com

Shop terms, conditions, and returns policy

General terms

Louise Took Photography reserves the right to refuse access to the online purchasing facilities offered on this website, edit or remove products, or cancel orders at our discretion. Any cancelled orders will not incur any cost to you.

You must not use the website in any way that may be deemed fraudulent or be unlawful in any other way.

Pricing and Availability

Despite our best efforts, it is sometimes possible that products on our website might be mis-priced. All prices are verified when we confirm your order. If a product’s correct price is lower than the stated price, we will charge you the lower amount. If a product’s correct price is higher than our stated price, we will at our discretion, confirm your order at the lower price, contact you for instructions before confirming your order, or cancel your order and notify you of the cancellation.

We aim to dispatch purchases within 7 days of confirming your order. Where we know in advance that this will not be possible, we will display a notice on the shop page of this website.

Returns

Our returns policy does not affect your statutory rights.

Please get in touch within 7 days of the receipt of your order to arrange a return.

We will not refund your costs of returning the item to us unless you are returning the item because of an error on our part. Any item returned must be packed in its original packaging.

Returning items because they are incorrect or damaged.

We take great care when packaging and dispatching your orders, but we are human and sometimes mistakes can happen. If you are returning an item because of an error on our part or because the item is damaged, we will arrange for the collection of the incorrect or damaged item and organise for a replacement to be sent to you at our cost.

Please contact us within seven working days of the day the item being delivered. Please do not return any items to us at your own expense, we will arrange with you a convenient day to collect the incorrect/damaged item(s). Any item returned must be packed in its original packaging.

The delivery of the correct item or replacement for a damaged item will be despatched to you as soon as possible and will be arranged with you by e-mail.

Events beyond our reasonable control

Louise Took Photography will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.